Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and East Coast Wings ("Company," "we," "us," or "our"), governing your access to and use of the website located at eastcoast-wings.digital (the "Website"), as well as any related services, features, content, and functionality offered by East Coast Wings.

By accessing the Website, placing an order, creating an account, subscribing to any service, or otherwise interacting with East Coast Wings in any digital capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. Your continued use of our Website following the posting of any changes to these Terms constitutes your acceptance of those changes.

If you are using our Website or services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall refer to both you individually and the entity on whose behalf you are acting.

You must be at least 18 years of age to use our Website and services. By using our Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract under applicable United States law.

2. Description of Services

East Coast Wings is a food service business operating in the United States, specializing in providing high-quality chicken wings and related food products to consumers. Our services accessible through the Website include, but are not limited to:

• Online Ordering: The ability to browse our menu and place food orders for delivery, pickup, or dine-in (where applicable).
• Menu Information: Detailed information about our food products, including ingredients, nutritional information, allergen disclosures, and pricing.
• Account Management: The ability to create and manage a user account, view order history, save payment information, and manage preferences.
• Promotions and Loyalty Programs: Access to special offers, discounts, promotional codes, and any loyalty reward programs we may offer from time to time.
• Customer Support: Access to our customer service team via email, phone, or any other communication channels we may provide.
• Catering Services: Inquiry and booking of catering services for events, parties, and corporate functions, subject to availability and separate agreements.
• Gift Cards: Purchase and redemption of digital or physical gift cards, subject to applicable terms and conditions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. East Coast Wings also reserves the right to impose limits on certain features or restrict access to parts or all of the Website without notice or liability.

Menu items, prices, availability, and hours of operation are subject to change at any time and may vary by location. We make reasonable efforts to keep the Website updated, but we do not guarantee that all information displayed on the Website is current, complete, or error-free.

3. User Accounts and Registration

To access certain features of our Website, including placing orders and participating in loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account password and not share your login credentials with any third party.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account, whether or not you authorized such activities.

East Coast Wings reserves the right to terminate, suspend, or restrict access to any account at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other users, East Coast Wings, or third parties, or for any other reason we deem appropriate.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation, including but not limited to laws regarding online conduct and acceptable content in the United States.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm East Coast Wings or users of the Website or expose them to liability.
• Impersonate or attempt to impersonate East Coast Wings, an East Coast Wings employee, another user, or any other person or entity.
• Use any robot, spider, scraper, data mining tool, or other automated device, process, or means to access, retrieve, scrape, or index the Website or any content on the Website.
• Transmit or procure the sending of any unsolicited or unauthorized advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful to our Website or infrastructure.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

4.2 Order-Related Obligations

• You agree to provide accurate delivery information and be available to receive your order at the time and location specified.
• You agree not to place fraudulent orders, including using stolen payment information or false contact details.
• You agree not to abuse promotional offers, discounts, or loyalty rewards programs, including creating multiple accounts to take advantage of new customer offers.
• You acknowledge that all food orders are subject to availability and that East Coast Wings reserves the right to cancel any order at any time for any reason, including issues with payment processing or product availability.

4.3 Content Standards

Any content you submit, post, or transmit through our Website — including reviews, comments, or feedback — must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property rights of any other person or entity.
• Violate the legal rights, including the rights of privacy and publicity, of others or contain any material that could give rise to any civil or criminal liability under applicable laws.

5. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all information, text, displays, images, video, audio, photographs, graphics, logos, button icons, trademarks, service marks, trade dress, and the design, selection, and arrangement thereof — are owned by East Coast Wings, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordance with these Terms. You must not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as incidental to normal web browsing or as expressly permitted in writing by East Coast Wings.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.
• Use the East Coast Wings name, logo, or any trademarks in any manner without the prior written consent of East Coast Wings.

If you submit any content to our Website, including reviews or comments, you grant East Coast Wings a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or control all rights to any content you submit and that such content does not violate these Terms or applicable law.

6. Online Ordering and Payment Terms

6.1 Order Placement and Acceptance

All orders placed through our Website are subject to acceptance by East Coast Wings. The placement of an order through our Website constitutes an offer to purchase the items in your cart at the listed price. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

6.2 Pricing and Taxes

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed do not include applicable sales tax, delivery fees, or service charges, which will be calculated and displayed at checkout. East Coast Wings is required to collect sales tax in accordance with applicable state and local tax laws in the United States. The applicable tax rate will depend on the delivery address or pickup location.

6.3 Payment Methods

We accept various forms of payment as displayed during the checkout process, which may include major credit cards, debit cards, digital wallets, and gift cards. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method.
• The payment information you provide is true, accurate, and complete.
• You authorize us to charge the total amount of your order, including applicable taxes and fees, to your designated payment method.

6.4 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• Orders may be cancelled within a short window of time after placement, subject to our cancellation policy as communicated at the time of ordering.
• If you receive an incorrect or unsatisfactory order, please contact our customer support at [email protected] within 24 hours of receiving your order.
• Refunds, if approved, will be processed to the original payment method within 5-10 business days, subject to your financial institution's processing times.
• East Coast Wings reserves the right to refuse refund requests that do not comply with our refund policy.

7. Food Safety and Allergen Information

East Coast Wings takes food safety seriously and complies with all applicable federal, state, and local food safety regulations, including regulations administered by the U.S. Food and Drug Administration (FDA) and applicable state health departments. However, please be aware of the following:

• Allergen Disclosure: Our food products may contain or come into contact with common allergens, including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. While we make reasonable efforts to provide accurate allergen information, we cannot guarantee that cross-contamination will not occur in our kitchen environments.
• Nutritional Information: Nutritional information provided on our Website is approximate and may vary based on preparation methods, ingredient sourcing, and portion sizes. Consumers with specific dietary requirements should consult a healthcare professional before making dietary decisions based on our nutritional information.
• Consumer Responsibility: You acknowledge that it is your responsibility to review allergen and ingredient information before placing an order and to notify us of any food allergies or dietary restrictions. East Coast Wings shall not be liable for allergic reactions or health complications resulting from failure to disclose known allergies or dietary restrictions.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EAST COAST WINGS, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT EAST COAST WINGS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL THE TOTAL LIABILITY OF EAST COAST WINGS TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE — EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT PAID BY YOU TO EAST COAST WINGS IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, East Coast Wings's liability shall be limited to the fullest extent permitted by applicable law.

Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Disclaimers

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, EAST COAST WINGS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

East Coast Wings does not warrant that:

• The Website will be available on an uninterrupted, timely, secure, or error-free basis.
• The information or content provided on the Website is accurate, complete, reliable, current, or error-free.
• The Website or the servers that make it available are free of viruses or other harmful components.
• The results that may be obtained from the use of the Website will be accurate or reliable.

Any content downloaded or otherwise obtained through the use of the Website is accessed at your own risk, and you will be solely responsible for any damage to your computer system or mobile device, or loss of data that results from the download of any such content.

10. Indemnification

You agree to defend, indemnify, and hold harmless East Coast Wings, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services, including but not limited to your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms.
• Your violation of any rights of another party, including but not limited to intellectual property rights, privacy rights, or rights of publicity.
• Your violation of any applicable federal, state, or local law, regulation, or rule.
• Your negligence or willful misconduct.
• Any claim by a third party arising from your access to or use of our services.

East Coast Wings reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with East Coast Wings's defense of such claim. You agree not to settle any claim without the prior written consent of East Coast Wings.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which East Coast Wings is registered and operates, without regard to its conflict of law provisions or choice of law rules that would cause the application of the laws of any other jurisdiction.

Any legal action or proceeding arising under or related to these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States, and you hereby consent to the personal jurisdiction and venue of such courts. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

You acknowledge that our services are operated from within the United States, and the Website is intended for use by persons located in the United States. We make no representations that the Website is appropriate or available for use in other locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with local laws.

These Terms and any disputes relating hereto shall be subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, as well as other applicable federal and state regulations governing the food service industry in the United States.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the services informally by contacting East Coast Wings at [email protected]. East Coast Wings will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, either party may proceed with formal dispute resolution as described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW CLAIMS YOU AND EAST COAST WINGS HAVE AGAINST EACH OTHER ARE RESOLVED.

Except for disputes that qualify for small claims court and except as otherwise stated in these Terms, you and East Coast Wings agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Website or services, will be resolved by binding individual arbitration rather than in court. This applies regardless of whether the dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory.

The arbitration will be conducted by a recognized arbitration organization under its applicable rules. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

12.3 Class Action Waiver

YOU AND EAST COAST WINGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and East Coast Wings agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

13. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use the Website or maintain an account with East Coast Wings. East Coast Wings may, in its sole discretion, terminate or suspend your access to all or any part of the Website or services for any reason, including without limitation, any breach of these Terms, at any time, with or without notice, effective immediately.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website and services will immediately cease.

Upon termination of your account or access to the Website:

• All rights and licenses granted to you under these Terms will immediately terminate.
• You must immediately cease all use of the Website and any content obtained from the Website.
• Any outstanding payment obligations shall survive termination.
• All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

East Coast Wings shall not be liable to you or any third party for any termination of your access to the Website or services.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by East Coast Wings. These links are provided for your convenience only. East Coast Wings has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use. Your access and use of linked third-party websites or services is entirely at your own risk and subject to the terms and conditions of use for such websites and services.

Our Website may also integrate with third-party delivery platforms, payment processors, and other service providers. Your use of such third-party services may be subject to additional terms and conditions imposed by those third parties. East Coast Wings is not responsible for the acts or omissions of such third-party service providers.

15. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and share information about you when you use our Website and services. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are located in or are a resident of California, your rights and our obligations with respect to your personal information may also be governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as more fully described in our Privacy Policy.

16. Changes to Terms of Service

East Coast Wings reserves the right, at our sole discretion, to modify, revise, or update these Terms of Service at any time. When we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you a notification via email to the address associated with your account or by posting a prominent notice on our Website.

Your continued use of the Website or services after any changes to these Terms become effective constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using our Website and services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed about our current policies and practices. It is your responsibility to check this page regularly to be aware of any changes.

17. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if such modification is not possible, such provision shall be severed and deleted from these Terms, and the remaining provisions of these Terms will continue in full force and effect.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms, all of which shall remain in full force and effect. No waiver by East Coast Wings of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of East Coast Wings to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by East Coast Wings on the Website, shall constitute the entire agreement between you and East Coast Wings concerning the Website and your use of our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No oral representations, statements, or inducements apart from the written terms of this Agreement are binding upon either party. No modification of these Terms shall be binding unless made in writing and signed by an authorized representative of East Coast Wings.

19. Force Majeure

East Coast Wings shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including without limitation: acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, civil unrest, national emergency, epidemic, pandemic, lockdown, strikes or other labor disputes, shortages of supplies, power outages, telecommunications failures, or any other event beyond our reasonable control.

20. Waiver

No failure or delay by East Coast Wings in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service or our services, please contact us using the following information: